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AI chat agent for your website

An AI chat agent that knows your site.
Set up with AI, from your own pages.

Personyze reads your pages and drafts your chat. It answers from your site and catalogue, connected to our recommendation engine, which predicts the next product or article each visitor is most interested in — and it books meetings and hands over to a person when it should.

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Not sure where to start? See AI chat ideas for your site
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How it works

Set up with AI. Tried before anyone sees it.

On the AI Search & Chat card, press Set it up with AI. Personyze reads your site, drafts how your chat talks and puts it where visitors ask — then you ask it five questions. Nothing reaches a visitor until you publish it to live.

  1. Pages to teach itPricingDocsHelp & FAQ
    It reads your site

    It finds your pages and ticks the ones visitors ask about — pricing, docs, help. Reading pages uses no AI credit.

  2. Hi! Ask me about plans, setup or security.Do you have SSO?Book a demoNever promise a discount
    It drafts how it talks

    A greeting, starter questions, instructions and what it must never say, from what it read. What you already wrote is kept.

  3. NorthwindHi! Ask me about plans…
    It shows where visitors ask

    A chat bubble on every page, in your button colour and the corner you choose — and an ask box for your help pages.

  4. Do you have SSO?From: SecurityCan we pay by invoice?From: BillingPublish to stagingLive stays yours
    You try it, then publish

    Five questions a visitor would ask, answered by your real chat with the page each answer came from. Publish to staging; live stays yours.

What it knows

It answers from your site. And knows who is asking.

Your chat answers from what it has read and from your catalogue. What it may know about the visitor is yours to switch on, one switch at a time — so “do I keep my dashboards?” needs no “which plan are you on?”.

  • Your pages, docs and catalogue

    It answers only from the pages, files and text it has read — pricing, docs, help — and searches your products and articles in the catalogue’s own language, prices exactly as your feed writes them.

  • Ten switches, all off until you say

    The page they are on, where they have been this visit, roughly where they are, earlier visits and chats, what they completed or looked at before, your own profile fields. Let it use them quietly, or let it say so.

  • It does not make things up

    No price, stock level, discount or promise that did not come from your catalogue, your pages or your offers. A question it cannot answer goes on a list for you, most asked first.

Offers and meetings

The right offer. A booked call. Right in the thread.

It may offer only the deals you wrote, to the visitors you wrote them for — and when a call would help, the visitor books it without leaving the chat.

Offers

It offers only what you wrote

Each offer is a line you wrote for one of your audiences, with a coupon from Promotions that gives every visitor their own code. Say the code with the offer, only when asked, or never in the chat — a link instead. With no offer, it does not mention a discount at all.

Meetings

It books the call in the thread

When a call would help — a demo, an intro call — it opens your calendar in the conversation: a strip of days, then the times. Hosts, hours and meeting types come from Meetings; Google Calendar keeps it from double-booking, and Zoom makes the room in the host’s own account.

Handing over

When it should, a person takes over.

Words you list, a question it cannot answer, or a visitor who asks: the conversation goes to your team’s inbox, and the reply lands in the chat window the visitor already has open — not in an email.

  • It asks first, or hands over at once

    Hand over straight away, hand over and then ask once, or ask for an email address first — to sales, support or both. Out of hours it passes the case on and emails your team.

  • The questions you need answered

    Up to six things in your own words — a team size, an order number — asked in conversation and saved as a note the visitor never sees. Words such as “refund” can skip the assistant entirely.

  • Your team, on any phone

    Operators sign in at their own address and see only conversations, with notifications on their phone, saved replies and Suggest a reply with AI.

  • An email becomes a known visitor

    An address given at handover joins the visitor’s profile, so the next visit is recognised and you can target them like anyone you know.

Chat, search, finders

One assistant. Four ways to meet it.

The same knowledge, rules and offers behind a chat bubble, an ask box and two AI finders. Pick one on the campaign’s Content step, or put a box in the page and a bubble in the corner.

  • A chat bubble
  • An ask box
  • AI Product Finder
  • AI Content Finder

  • A chat bubble

    A corner of every page, with a greeting, starter questions and a teaser card that shows who is online — on a store or a software site alike.

  • An ask box

    Where people search — a help page, a catalogue. It answers, then lists the rows; set it to list results only and it uses no AI credit. AI Search →

  • AI Product Finder

    A shortlist with three reasons per pick, and Add to cart. Set it up with AI: its words and examples come from your catalogue, drawn on your home page before you publish. AI Product Finder →

  • AI Content Finder

    The same for reading — articles and site pages, blended with what is trending or most read — and set up with AI the same way. AI Content Finder →

Conversations and performance

See what works. Teach it what it missed.

Reach, conversations, messages, what it could not answer and what went to a person — for the account and for each campaign that carries it. Every unanswered question has an Answer it button; and like any campaign, a chat can be A/B tested.

AI Chat · last 30 daysagainst the 30 before
Reach4.8%of visitsConversations1,284opened and askedMessages6,730in those conversationsCould not answer54down from 71Handed over112went to a person
Conversations
Figures from a demo account.
Asked most, unansweredthe last 90 days
Do you ship to Norway?41Answer itCan we pay by invoice?28Answer itDoes it connect to Salesforce?17Answer itDoes the Alpine Parka fit over a fleece?14Answer it
Taught. “Do you ship to Norway?” is answered from your Delivery page from now on.
Every number, explained Dashboards and reports
More you can do

More you can do with every conversation.

How it looks, the languages it speaks, the order it can look up, the cart button in its answers — and how you keep it in bounds.

Its look

It looks like your site

Eleven ready looks, then your own colours, corner and font. Visitors talk to your logo, one person or a rotating team; the button is a circle or a pill with your words.

Appearance
Teaser card

A teaser that tells the truth

A small card speaks before the visitor does. Write {online} in it and it shows how many of your team are signed in — and when nobody is, the card is not shown.

Its headline, its message and when it appears are yours.
Languages

Every visitor’s language

It answers in the visitor’s language and searches your catalogue in its own. Its buttons and forms come ready in ten languages, and each chat can carry its own words per language.

Languages
Opening line

It can open with an answer

Pick a question and the chat opens by answering it, before anyone types. Why it is raising it uses only what the visitor knows you know, like the page they are on — never their company or their job.

One answer is written per question and reused, so it costs per page, not per visitor.
Where is my order?

It looks up one order

On a Shopify store it finds one order — given the number and the email together — and tells its status, carrier and tracking link. It never changes or refunds one: that goes to a person.

What it may see
Add to cart

The answer has a cart button

Product cards in its answers, and in the finders, carry Add to cart — it runs your store’s own add-to-cart code once that is set up.

Recommendations
Voice and images

Read aloud, images, a microphone

A speaker button reads an answer aloud with the voice already on the device. Visitors can attach an image once a conversation has started, and the finders take a spoken question.

Nothing starts on its own: the visitor chooses.
Placements

Stricter where you need it

One assistant for the account, set once. Each place it appears can narrow it — answer from one part of what it knows, add instructions or never-rules, search one feed — and is targeted like any campaign.

Behavioral targeting
Preview

Try it as a real visitor

The preview answers for real, from the settings as they stand and as a visitor you pick. Test questions are not counted in reports or against your allowance.

Preview as a visitor
Privacy

Your data, on your schedule

Transcripts are kept as long as you choose — 90 days unless you set otherwise. The Data screen sums up where visitor data goes for your privacy review, and an operator can quietly block a visitor.

Data & privacy
In the panel

See it in Personyze, screen by screen.

Setting it up, what it knows and may know, the meetings and the inbox, the two finders and the report — real screens and films from the panel.

Set up with AISet it upWhat it knowsMeetings & peopleFinders & results
Open full size ↗
Set up with AI

AI Search & Chat, set up with AI 2:23

It reads your site, writes how your chat talks, puts a bubble where visitors ask on your own home page — and you try it with five questions before any visitor sees it.

Set up with AI

AI Product Finder, set up with AI 1:55

It reads your catalog, writes the finder’s words and four examples to tap, draws it on a picture of your own home page — and you try it before you publish.

Set up with AI

AI Content Finder, set up with AI 1:57

It reads your articles, writes a title, an invitation and examples to tap from your own topics, draws it on your page — then you try it and publish.

Set it up

AI Search & Chat, set up from your own site 2:18

What it answers from, what it may know about the visitor, who takes over and where it sits — then a shopper on the store, answered from the catalogue.

Set it up

The chat assistant, set up and placed 2:36

How it behaves, what it knows and the data it may use — the settings every chat on your site shares — then its greeting, who sees it and where it sits.

Set it up

A chat, an ask box, or a finder

A new campaign asks where the assistant sits — a chat bubble, an ask box in the page, a product finder or a content finder — for the visitors that campaign targets.

Set it up

The chat, in its designer

The opening message and the suggested questions on the left, the chat window on the right — what a campaign says first, while what the assistant knows is set once for every placement.

What it knows

How it behaves

What it can do, how it should behave, what it must never say, when to offer a meeting, what to do when it does not know, and saved replies for your team.

What it knows

What it knows, and what it could not answer

Its sources, and the questions it could not answer, most asked first — each with Teach it.

What it knows

What it may know about the visitor

Switch on what it may use — the page, where they have been, roughly where they are, past visits and chats, your own profile fields — and decide whether it may ever say any of it back.

Meetings & people

Meetings: visitors book a call on your site 2:48

A host and their hours, what a visitor can book and a booking button on every page — then a visitor opening the host’s real free times. The same hosts and hours are what the chat offers in the thread.

Meetings & people

When it hands over to a person 2:46

The operator’s own screen picking up a visitor, and the reply landing in the visitor’s chat.

Meetings & people

Every conversation, and who is waiting

What it handled, what it handed to a person and what it could not answer, with the visitors still waiting for a person marked.

Finders & results

AI Product Finder 1:53

A shopper describes a need, and the assistant picks the products — each with a reason.

Finders & results

AI Content Finder 1:56

A reader asks a question, and the assistant picks what to read next.

Finders & results

The AI Product Finder

Twelve looks, dark or light, your accent colour — and the finder as a visitor meets it: tell it what you need, and it picks what fits.

Finders & results

What it did this month

Reach, conversations, messages, questions it could not answer and conversations handed over — each against the period before, with what needs you.

1 / 17

Free AI tool · Inspire me

See AI chat ideas for your site.

Give Inspire me your address. It reads your pages the way a first-time visitor sees them and writes where a chat, a product finder or a question would help: on which page, for whom, and how to measure it.

Free · about 4 minutes · no email needed · see an example plan

1What kind of ideas?

OnlyChat & surveysA/B testsBanners & pop-upsRecommendations

2Your website

Scan my site

Free · nothing to install · it reads your public pages

Reading yourstore.com

As a new visitor would see it · about 4 minutes

  • Home page
  • Outerwear
  • Alpine Parka
  • Sale
  • Bag

Waypoint & Co. Done

Only: Chat & surveys · your plan

1
Answer fit and sizing questions next to the size guide
For: product-page visitorsProduct page
Measure: add-to-cart rate
2
Ask what they need and narrow the catalog
For: phone visitorsHome page
Measure: product views that lead to a cart
3
One question on exit: what stopped you?
For: visitors leaving the cartCart
Measure: checkouts recovered

2Ask what they need and narrow the catalog

TodayWith Personyze
Waypoint & Co. assistantWalking to work in the snow? These three keep you warm and dry.Ask about fit, repairs, delivery…

Drawn on your own page — for a visitor on a phone who asked for something warm.

Common questions

Direct answers. No fluff.

The questions teams ask most about an AI chat on their site. Got something else? Bring it to the call.

Read the AI chat guide →
What is an AI chat agent?

An assistant that talks to the visitors on your website in plain language. Personyze’s answers from what it has read of your own site and from your catalogue, books meetings, mentions only the offers you wrote and hands the conversation to a person when it should — as a chat bubble, an ask box or an AI finder.

How do I set it up?

In New campaign, press Set it up with AI on the AI Search & Chat card. Personyze ticks the pages of your site visitors ask about and reads them, drafts the instructions, greeting, starter questions and what it must never say, puts a chat bubble on every page and lets you ask it five test questions. Or go step by step. See AI Search & Chat setup.

Does it go live by itself?

No. Everything the setup drafts waits as unsaved changes of the campaign. Publish to staging shows the chat on your testing devices only; Publish to live is yours, and the setup never presses it.

Where do its answers come from?

From the pages of your site it has read, the files and text you add, and — where you have them — your products, articles and offers. Questions it could not answer are listed most-asked first, each with an Answer it button that takes you straight to its knowledge.

Will it make up prices, stock or discounts?

No. It states a price or a stock level only as your catalogue returned it in that conversation, and prices exactly as your feed writes them. It may mention a discount only from the offers you wrote for that visitor’s audience, or the promotion your Promotions list would give them.

What does it know about the visitor?

Only what you switch on, and every switch starts off: the page they are on, where they have been this visit, roughly where they are, their device, earlier visits and chats, what they completed or looked at before, and your own profile fields. A separate choice says whether it may say any of it back. It treats what it sees as a browser, never as proof of who someone is.

Can it book meetings?

Yes. When a call would help, it opens your calendar in the conversation — a strip of days, then that day’s times — from the hosts, hours and meeting types in Meetings. Google Calendar keeps hosts from being double-booked, and Zoom makes a meeting in the host’s own account for each booking.

What happens when it cannot help?

It hands over. You choose whether it asks for an email address first, what it asks for in conversation, such as an order number, and which words skip it entirely. The case lands in your team’s inbox, and the reply goes into the chat window the visitor already has open. With nobody signed in, it passes the case on and emails your team.

Can it search my products or articles?

Yes. In the chat it searches your catalogue in the catalogue’s own language. As an ask box it answers a question and lists the rows under it — or only lists them, with no AI credit used. As an AI Product Finder or AI Content Finder it gives a shortlist with a reason for each pick.

Does it speak my visitors’ language?

It answers in the visitor’s language. Its own words — Send, the email form, the calendar — come ready in ten languages, and each chat can carry your own words for every language you add. See Languages.

How do I see how it is doing?

Analytics shows its reach, conversations, messages, what it could not answer and what went to a person, against the period before; each campaign that carries it shows the same on its Performance step, with every conversation one click away.

What does it cost?

AI Chat is a paid add-on, billed by the conversation, with a free trial. Current prices are on the Add-ons page in your account. It stops answering new conversations at a ceiling rather than running up a bill, and an ask box set to list results only uses no AI credit.

Get started

Let your site answer for itself.

Personyze reads your pages and drafts your chat; you try it with five questions and publish when you are happy. It answers from your site, books the meeting and hands over to a person when it should.
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