Generic Experience Before Standard lobby with generic promotions and navigation for all players. One-size-fits-all carousel & offers No VIP cues or upgrade prompts Lower engagement from high-value players
VIP Recognized — Personalized After CRM + gameplay history promote VIP tier with a clear upgrade CTA and VIP menu item. Targeted banner: VIP Account + upgrade CTA Nav change: VIP tab/badge surfaced Modules: high-roller tournaments, cash-back perks